Before your Dog’s Arrival

Confirmation

Once you have made a booking we’ll email your pet’s full itinerary and details. Meanwhile there are just a few things you need to do before checking in.

All Pets Must Be Vaccinated

Before arriving at Pet Resorts Australia all pets must be vaccinated. Just like people need to be vaccinated before travelling to some countries all pets that stay with us need to be vaccinated too.

Your dog must have a current yearly Canine 5 (C5) vaccination administered at least 14 days before check in. This vaccine covers Distemper, Hepatitis, Parvo virus, Parainfluenza (flu) and Bordetella bronchiseptica (Bronchitis).

This helps ensure your pet’s safety and wellbeing. You will need to show the vaccination certificate from your vet on the day you leave your pet with us or prior to if you prefer.

Please do not leave vaccinations to the last minute, as they mostly take up to 14 days to take effect.

Must Apply Flea and Tick Treatment Prior To Your Pet Staying With Us

Fleas and ticks are not only a nuisance – they can be very uncomfortable for all animals and in really bad cases – make them very sick.

Pet Resorts Australia highly recommends and prefers Advantix. For a small fee, we can apply the product to your dogs: $21.00 for small dogs / $26.00 for large dogs. This product protects your pet for 14 days.

We do not accept flea or tick collars for dogs.

Is Your Pet Currently Taking Any Medication?

We are more than happy to look after your pet’s medical needs during their stay with us at Pet Resorts of Australia. We do of course consider the accurate recording and administration of medications a high priority, and as such we can only administer prescription medications as per the vets written directions on the label on the bottle.

We cannot accept prescription medications in any other container or with any other instructions.

Please note that we cannot deviate from these instructions as directed by the prescribing vet. If you, as the owner advise us that the dosage has been altered, please take the time to get this detail verified by your vet prior to checking in.

If your pet is on medication that is related to serious medical issues, this MUST be disclosed in full prior to your booking, as some conditions may require a different level of care we may not be able to provide.  Please discuss this with our friendly receptionists.

Medication is charged at $5 per administration, this also includes any supplements or additives.

If your pet is taking non prescription drugs such as vitamin supplements, we will of course make sure they continue on their course. We will simply require that you initial beside the description and dosage written on the booking form.

What If My Dog Needs A Single Room?

We know from experience that some dogs prefer to have their own space.
We have both Social and Private options for your dog, depending on if they are comfortable around other dogs. See our package options here.

Additionally, certain breeds are required to be in a single room, please ask us at reception for further details. We are happy to offer Private accommodation for any pets.
Please note all cats are in Private accommodation.

Veterinary Care While Staying at Pet Resorts

We like to be prepared for any emergency no matter how big or small.
Please read our terms and conditions of veterinary care, we will send you a copy of these upon booking in.

Special Dietary Requirements

We are happy to continue with any special dietary requirements while your pet stays with us at Pet Resorts of Australia. Please be sure to pre package and clearly label any food you may be providing.

Booking Confirmation Fee

Once you have made your booking with us we require 40% of the total estimated booking fee paid within 7 days.

The remaining 60% of your booking fee needs to be finalised on check in.

Things To Remember To Bring With You

• Current Vaccination Certificate – our friendly staff can let you know what vaccinations your pets need
• Tick prevention is essential for all pets staying at Pet Resorts and must be covered for the entirety of their stay
• Contact Phone Numbers and Emails – in case of emergency or any questions we might have
• Details of special medication – plus enough medication to last the duration of your pet’s stay

We reserve the right to refuse entry to un-desexed pets. Females in season cannot be accommodated and will need to be discussed with Resort Manager.

For more information please call reception.

When you check in

All fees are payable on arrival at the resort so please be ready to make payment when you arrive.
On checking in, our friendly receptionists will assist you and your furbaby. Don’t forget to let our staff know of any special or characteristics your pet may have.

For example: 
Behavioural problems / fence climbers / persistent barking / special diets / phobias (lightning or storms etc) / fear biting / past or persistent medical problems / medications,/ serious conditions.

When you arrive, make sure you keep your dog on lead at all times (even if your dog does not usually wear a lead). This is essential for the well being of all our guests, big and small.

Leaving your four legged best friend isn’t always easy! We try to make it easier for you both, try to say your goodbyes at home, and allow your pet to settle in as quickly as possible.

Our friendly Pet Nannies will look after your pet as if they are their own, and help them quickly get used to their holiday destination!