Frequently Asked Questions

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Pet Resorts Australia Most Asked Questions

We will need to sight a C5 Vaccination Certificate for dogs and a F3 Vaccination Certificate for our feline guests. If you don’t have copies available we can call and verify with your vet who keep these records.

All canines must be covered with either NexGard, Bravecto, Advantix or Frontline plus. Your canine will not be accepted into boarding if they have not been covered by one of these products. If your canine is staying for a period longer than the covered period, please bring along another treatment so that we can reapply it on the appropriate day for $4.

Felines will need to be treated monthly, If your Feline is staying for a period longer than 14 days, please bring along another treatment so that we can reapply it on the appropriate day for $4.

However, if you currently do not tick treat we can do this on your behalf, there is an add on fee of $20 per application for Small Dogs and Cats and $25 per application fee for Medium to Large Dogs.

Yes, of course. We do have adequate bedding and toys at both sites for our guests but should you choose to bring belongings from home for your dog we can’t guarantee those things will be returned in the same condition after all the fun of tug-of-war and wrestling games we often see when dogs share their things with their playmates. Cats are welcome and encouraged to bring special toys, beds and belongings as they are not in shared accommodation and fare better when they have some familiar scents around them.

We are more than happy to care for other members of the family besides cats and dogs.

Pet Resorts staff are also available to look after Birds, Bunny Rabbits and Guinea pigs however, as the call for this type of care is not high we ask owners to supply enclosures, food and water dishes and the appropriate diet.

The collection and delivery service is not available to these pets during peak seasons. Pet Resorts does not accommodate for reptiles, amphibians or livestock.

Please refer to our Pet Taxi page to find your nearest location.

Terrigal Reception hours:

Monday – Friday: 8am – 5pm
Saturday: 8am – 4pm
Sunday and Public Holidays: 10am – 1pm
Doggy Day Care (out of hours phone: 0497 759 993): 7am – 7pm (Monday – Friday only)

Dural Reception hours:

Monday – Friday: 8am – 5pm
Saturday: 8am – 4pm
Sunday and Public Holidays: 3pm – 5pm

Both resorts are CLOSED Christmas Day, New Year’s Day, Good Friday, Easter Saturday, Easter Sunday and Easter Monday.

$10 Surchage will apply for all pets on all listed public holidays
7 day minimum stay during Christmas holidays
5 day minimum stay during the Easter holidays

Drop-off and collections required outside of our regular business hours can be arranged for a fee of $200.

At our Terrigal resort, we offer Day Care Monday-Friday 7am–7pm, at Dural, Monday-Friday 8am-5pm. Your dog will play, socialise with other dogs, swim and have a fun-filled, action-packed day, ready for a long sleep when he/she gets home. This is a very popular option for commuters whose pets end up being stuck at home all day bored and destructive while they are at work. Cat owners also often find this option great when they have work being done around their home and need a quiet place for their feline friends to relax amidst the construction. Reservations for Cats are required.  Call to enquire today!

Yes, family or familiar pets can share bedrooms. We also have private accommodation packages available if you would prefer for them to have their own bedroom. We try to cater to all types of requests, so let us know what you would like during your pet’s stay and we will accommodate your wishes wherever possible. Pets with extreme age or size differences may be required to reserve private accommodation if they wish stay together or the request may be denied for safety purposes.

Pet Resorts accept all pets but please let our Receptionist know of any existing behaviours that you are aware of at the time of your booking. This way we can assess and make arrangements to accommodate to suit your pet’s needs. Private accommodation is available year round for non-social dogs but spaces are limited. Cats, Birds, Rabbits and Guinea pigs are not socialized unless it is with like family. Be sure to ask about our assessment days if you are not sure if your dog is social.

In the unlikely event that your dog attacks another dog and veterinary treatment needs to be sought, the owner of the attacking dog will be responsible for any veterinary service fee’s.  Pet Resorts Australia will not take any unnecessary risks with canine socialisation so we expect that owners will notify us of any behavioural issues they are aware of.

We do accept “entire” pets but NOT females who are in season (for obvious reasons). We remind our clients that while our staff take every precaution to accommodate entire male/ females away from other entire pets during their stay, Pet Resorts takes no responsibility in the unlikely event of any potential breeding.

It is the responsibility of the owner/s of the entire female to notify Pet Resorts Australia of their females cycle.

We welcome cat and dog breeds of all types and sizes to Pet Resorts Australia; however, our Staffordshire Terrier, Akita and Pit Bull Terrier guests are accommodated in private accommodation during their stay. These pets will still have plenty of activity time and socialisation (if requested). Our small dog breeds are accommodated in separate accommodation to larger breeds to ensure that your pet will be matched for socialisation with a similarly sized dog with a similar temperament and age. Pet Resorts Australia does not accommodate for reptiles, amphibians or livestock.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Please note that all veterinary fees are the responsibility of the owner and must be sorted out on presentation of invoice.

We health-check all of our guests every second day and have an on-call vet at both resorts.

After your pet’s holiday, it’s not unusual for habits to change and they may require readjusting when they get home, just like us when we return from a holiday.

Some common post-holiday behaviour includes:

  • Over excitement: Your pets are thrilled to have you home and to be home so they may run around and go crazy with excitement and delight from being back with their pack. This usually abates in a day or so.
  • Exhaustion/Lethargy:  We also often hear from clients that their pet came home and slept for the entire day after their boarding. This is not uncommon as their playtime each day begins at 7am and doesn’t subside until 7pm for their entire stay. During their holiday they have more activity and stimulation than they normally do at home so they are ready for a good rest upon their return.
  • Food gulping: Once again normal eating habits will resume within a few days, please don’t be alarmed, this is a very common behaviour post- holiday as your pet has been in the company of other pets and is very typical canine behaviour, regardless of how civilized they may normally behave at home.
  • Upset tummy: This can usually be attributed to a change in diet while staying with us. We feed all our dogs Royal Canin, a premium dry food which is industry endorsed, and our cats receive a combination of Whiskas dry and wet food. You are more than welcome to use your pet’s own food for your next visit, please ask our Receptionist for further details.
  • Excessive thirst: Often while having so much fun with friends along with the sensory overload which happens with so many playmates and things to do, pets can forget to drink enough water and this may catch up with them once they return home. This again will settle once a normal routine is resumed at home. It is best not to allow your pets to gulp more than one bowl of water as they can be prone to bloat and vomiting if too much is consumed too fast.
  • Weight loss can occur in certain breeds or due to certain behaviours, such as excess activity and even anxiety.  We offer all pets as much food as they comfortably eat without creating a health risk.  Some dogs should consider the second meal option as they will burn calories due to excess movement.  Imagine yourself if you moved for 2 to 3 additional hours a day with the same calorie intake how much weight can be burned off.  We do weigh all dogs on arrival and some of the weight loss candidates will be weighed several times during their stay.  We can’t guarantee weight will not be lost, however, we will ensure we do our utmost to prevent it.

Please remember that it’s important to re-establish all the usual home patterns and follow your normal home schedule. Our pets love following a schedule as it makes them feel safe and secure.

Unfortunately for boarding facilities, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough.

Signs include a persistent cough often followed by gagging. If your pet displays any of these signs post-holiday, it is recommended that your pet is kept rested with plenty of water. If the coughing persists or your dog becomes lethargic, please consult with your vet.

At Pet Resorts should we detect any pet displaying symptoms of K-9 Cough we will isolate them from other pets to stop the spread of this virus.  We also spray our kennel twice weekly with F10sc – F10®SC is a veterinary disinfectant which achieves a broad spectrum kill of potentially harmful micro-organisms. It is active against bacteria, viruses, fungi and spores. It is an excellent product for achieving a high level of biosecurity effectively and safely as it poses no hazard to humans and is completely safe to use in presence of animals.

Pet Resorts Australia will make all attempts to prevent any outbreak of Canine Cough, however like Human colds and Flu’s the virus is unpredictable even in the cleanest environment.  Pet Resorts Australia will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought.  Any veterinarian fee’s will be billed to the corresponding owner.

  • French Bulldog
  • Pug
  • British Bulldog
  • Cavalier King Charles Spaniel
  • Boston Terrier
  • Boxer
  • Brussels Griffon
  • Pekingese

There are others on the list but as mentioned above, these are some of the more known or popular.  This breed of dog can have breathing health related issues and are also very prone to problems during heat and excitability.

Pet Resorts understand that these breeds have special needs and takes all measures to ensure their health and well-being, however they can be prone to life threatening issues in a very sudden and short amount of time.   Many airlines have strong travel guidelines and restrictions in place with Brachycephalic dogs and cats because of the delicate  upper respiratory tract anatomical anomalies.

We advise that veterinary check ups should be considered prior to boarding and consideration by the owner during warmer months to ensure optimum pet health.

Geriatric or senior pets often require special considerations when they board, especially if you are travelling during the busy holiday periods. Dogs and cats are creatures of habit and routine, and do best when they can maintain a consistent daily pattern. Seniors may be more set in their ways, and any disruption to their schedule may cause additional stress to an ageing body.

At what age, exactly, is a furry friend considered a “senior” or “geriatric” pet? The actual age varies depending on breed (with larger breeds aging more quickly than smaller dogs), but generally any dog over the age of 7 – 9 years will be noted as a senior pet and any cat 8-10 is considered a senior guest.

Older guests will typically require more attention from our staff, or even veterinary care, during their stay as they generally have more pre-existing medical conditions than our younger pets. For example, heart conditions, diabetes, kidney and/or liver dysfunction, low thyroid, arthritis and other joint problems, are commonly seen in senior pets.

Some conditions may be underlying and not previously diagnosed prior to boarding. When older pets experiences higher than usual levels of stress (in this case, due to changes in their environment and schedule), their body will react and any underlying symptoms may begin to show.

Therefore, before making arrangements for your senior pet to board, first make an assessment as to his/her overall health and temperament. It may also be a good idea to book your pet in for a veterinary health check just prior to boarding to ensure that all is well (or at least stable) with his/her health.

If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative boarding options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.

If, however, your pet is relatively healthy, happy and active, if he/she has boarded previously, and if he/she has an outgoing personality with a relatively laid-back reaction to new things, then you may choose to board him/her at Pet Resorts. In choosing this option, we would recommend that you take a tour of our facility to give you the opportunity to ask questions and express any concerns as far as the care of our senior citizens.

      • Offer plenty of opportunity for your senior pet to get out and walk around/receive individual attention. This will help keep his/her joints mobile and avoid any uncomfortable stiffness and allow our staff to monitor their health very closely.
      • Work with you to provide any special dietary needs.
      • Administer any medications according to veterinary directions.
      • Allow extra time for our staff to interact with and assist dogs that have hearing and/or vision deficits.
      • Have quiet areas for lodging away from the general commotion of the younger pets.
      • Take the time to make your dog more comfortable if he/she appears overly anxious or stressed.
      • Seek immediate Veterinary attention should your dog stop eating, appear distressed, or experience any bouts of vomiting or diarrhoea.

It is critical to your pet’s well being that you advise our staff of any health problems or concerns. Be honest. Pet Resorts is here to provide the best care possible for your senior pet, but may not be able to do so if we are not aware of pre-existing conditions.

Remember, we do not know your dog as well as you do, and subtle differences in behaviour or habits that may be indicative of a developing problem may go unnoticed if you do not inform us of what is and isn’t normal for your pet.

It is also extremely import that you leave a forwarding phone number where we can contact you in the case of an emergency. We also ask, where possible, that you provide an additional contact number for someone local and who will be able to make health-care decisions for your pet if we are unable to reach you on the number provided.

In the event of an emergency, Pet Resorts must be familiar with your wishes in terms of what action you would like us to take. We also ask that your veterinarian be authorised to provide information to our pet care staff if our facility has questions or concerns about the health of your pet. Vets respect patient privacy in a similar fashion to human doctors, and unless you have given your approval, they may not be able to provide the information that we need to make an informed decision about the welfare of your pet.

There are a variety of alternative boarding options available to care for your senior pet while you travel. We ask that you make an informed decision based on his/her overall health, temperament and needs, that way, it can be a relatively stress-free and enjoyable experience for both you and your senior pet.