Why Pet Resorts Australia

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When choosing Pet Resorts Australia you are choosing professional, animal-loving staff that will treat and spoil your pet like their very own.

We have been a leader in pet boarding for more than 40 years and pride ourselves on our facilities and the exceptional service standards we provide.

With extended operating hours 7 days a week, a live-in staff member and an on-call vet service, you can rest assured that your beloved pet will receive the ultimate in pet care.

Whether you require a long or short stay or perhaps a day visit using our doggy day care, we understand the trust and expectations you place on us when leaving your pet in our hands and we aim to exceed those expectations.

Cuddles and love aren’t additional extras at Pet Resorts – it’s all part of your pet’s stay.  If only your pets could write our testimonials.


Vision

Exceptional and personalised service, surpassing expectations and inspiring a connection to our brand – to be the first choice for guests and their owners alike.

Our Mission

To enchant our guests every time by crafting an enjoyable experience from our heart.

Our Values

The core values that define Pet Resorts Australia’s way of working are:

Exceptional Service – We understand that the value can be created with every encounter and this is reflected in our superior standard of service.

Integrity – We are honest and straightforward in our interactions with our owners, families and the communities in which we operate.

Passion – Our passion is serving our guests. Our commitment is delivering on our brand promise in everything we do and everything we stand for.

Respect – We respect the objectives of our owners and the value of our guests.

Teamwork – We bring our individual expertise, creativity and passion for our industry. Together we are stronger. Each one is a crucial link to the chain of our success. This sets us apart and is the essence of the Pet Resorts Australia way.

Pet Resorts Terrigal

The only five star pet resort features:

  • Supervised swimming pool
  • Spacious rooms with under floor heating
  • Dedicated pet carers
  • Day spa
  • Tranquil tropical surroundings

Pet Resorts Dural

The original pet resort features:

  • Wide open spaces to play
  • Clean air, huge tree lined property
  • Dog training headquarters
  • Relaxing atmosphere
  • Dedicated Pet carers

Pet Resorts Brisbane

Coming soon in 2017

We are thrilled to announce that our Pet Resorts Brisbane location is well on the way. Stay tuned for more info.

Pet Resorts Australia Awards

Local Business Award 2016

Proud winners of the Sydney Hill’s Local Business Awards for 2016.

Highly Commended WSABE

Highly commended at the Western Sydney Awards for Business Excellence in Customer Service for 2015.

The Hon Alan Cadman Award

The Patron’s Choice Award recognises organisations that contribute to the community. Finalist by The Hon. Alan Cadman OAM for 2016.