A friendly notice that we will have a price increase from the 1st July 2021. Please be sure to get in touch with our team if you have any questions.

Cancellation Policy

  • A 40% booking confirmation fee of your pet’s total stay is required upon making a booking. Your pet’s stay cannot be confirmed until the booking confirmation fee is paid. This fee is due within 7 days of making the booking.
  • The booking confirmation fee is not refundable; however, we understand not everything goes to plan. If more than 30 days cancellation notice is provided, we will gladly transfer your booking fee as a credit to your pet’s next holiday.
  • If cancellation notice is not provided within 30 days of your booking, you will forfeit 50% of the booking fee and the remaining 50% we will gladly credit to your pet’s next holiday (these conditions are not negotiable).
  • All Doggy Day Care bookings cancelled within 24 hours are not refundable. If more than 24 hours cancellation notice is provided, a credit will remain on your account for future use.
  • All prices are subject to change without notice. Please note that the prices we provide are an estimate of your booking and that there may be a price rise before your booking comes around. Any increase in your booking order will only be between 50c to 1.50 per day, per pet increase. Prices may increase each year to keep up with CPI and our increasing costs.
  • No refunds will be offered for early collections.
  • If a refund is granted, an administration fee of 15% of the refund amount is charged (refund processing time is up to 14 weeks).
  • By making an application for a refund the customer acknowledges and accepts that the payment of any refund is done as an ex-gratia payment at the sole discretion of PRA.
  • Any extensions to the original accommodation period will be paid at the time of extending the stay.
  • Terms and conditions of accommodation are emailed to you prior to your pet’s stay. No refund will be accepted should you not agree with our terms and conditions at check-in.
  • Payment options include Cash, Eftpos or Credit Card.
  • Please note that any day that falls on a public holiday will attract a $15 surcharge. This surcharge is added to the base boarding price.