Before your Cat’s Arrival

Your Booking Confirmation

Once you have made a booking we’ll email your cat’s full itinerary and transport details. Meantime there are just a few things you need to do before checking in.

All Cats Must Be Vaccinated

Before arriving at Pet Resorts Australia all pets must be vaccinated.

Just like people need to be vaccinated before travelling to other countries all pets that stay with us need to be vaccinated too. Cats require minimum F3 annually – Feline Enteritis and Cat Flu (F3 or F4)

To ensure the safety and comfort of your cat and our other guests, a vaccination certificate must be produced on arrival or faxed prior to the booking.

Please do not leave vaccinations to the last minute, as they may take up to 14 days to take effect.

Must apply flea & tick treatment prior to your cat staying with us

Fleas and ticks are not only a nuisance – they can be very uncomfortable for all animals and in really bad cases – make them very sick. Pet Resorts Australia highly recommends and prefers Frontline Plus for cats.

Tick collars are fine for cats to wear as they are in private accommodation and will not accidentally remove them.

Is your cat currently taking any medication?

We are more than happy to look after your cat’s medical needs during their stay with us at Pet Resorts Australia. We do of course consider the accurate recording and administration of medications a high priority, as such we can only administer prescription medications as per the Vet’s directions on the label on the bottle.

We cannot accept prescription medications in any other container or with any other instructions.

Please note that Pet Resorts cannot deviate from these instructions as directed by the prescribing vet. If you, as the owner advise us that the dosage has been altered, please take the time to get this detail verified by your vet prior to checking in at Pet Resorts.

We charge a $4 fee for each medication or additive to the pet’s meals.

If your cat is taking non-prescription drugs such as vitamin supplements, we will make sure they continue on their course. All we require is that you initial beside the description and dosage on the booking form.

Veterinary care while staying at Pet Resorts Australia

We like to be prepared for any emergency no matter how big or small. Please read our terms and conditions of veterinary care carefully.

Special dietary requirements

There are many reasons to keep feeding your cat the same diet as you do at home.

If your pet requires an extra meal there is a cost of $4.00. All our feline guests are fed in the morning and topped up through the day if required. If your cat requires a different meal time please let our reception know upon booking.

Booking Fee

Once you have made your booking with us we require 40% of the total estimated booking fee paid within 7 days.

The remaining 60% of your booking fee needs to be finalised on check in.

Things to remember to bring with you

• Current Vaccination Certificate – our friendly staff can let you know what vaccinations your cats need
• Tick & Fleas prevention is essential for all cats staying at Pet Resorts Australia and must be reapplied every 14 days
• Contact Phone Numbers and Emails – in case of emergency or questions
• Details of special medication – plus enough medication to last the duration of your cats stay

We reserve the right to refuse entry to un-desexed pets. Females in season, unfortunately, cannot stay during peak times and will need to be discussed with resort manager during off-peak times.

For more information please call the office.

When you check in

All fees are payable on arrival at the resort.

Our friendly Pet Care Attendants will look after your cat as if he/she was their own, and help them quickly get used to their new quarters.
Please let our staff know of any special or unusual characteristics your cat may have so we can make their stay as comfortable as possible.

When you arrive, make sure you keep your cat well secured in an escape proof crate.
This is essential for the wellbeing of all our guests, big & small.

We look forward to having your cat stay with us at Pet Resorts Australia